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National Casino Terms & Conditions
These Terms & Conditions explain the rules that apply when you access or use National Casino. Please read them carefully before opening an account, depositing funds or playing any games. By using the website or related services, you confirm that you understand and agree to these terms. If you do not agree, you should not use the site.
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1. General terms and acceptance
These Terms & Conditions apply to the National Casino website, games, account services, promotions and other related features made available through the site. They should be read together with any specific rules, notices, promotional conditions, privacy information and responsible gambling guidance displayed on the website. If there is a difference between these terms and a specific promotion or game rule, the specific terms may apply to that promotion or game.
Review contents
National Casino may update, replace or amend these terms from time to time. Changes may be made to reflect legal requirements, changes to the services, security needs or operational improvements. The updated version will apply from the date it is published, unless another effective date is stated. You should review this page regularly. Continuing to use the site after an update means that you accept the revised terms.
You must use the website lawfully and in accordance with these terms. You must not interfere with the operation or security of the site, attempt to gain unauthorised access, use automated systems without permission, introduce malicious software or take part in activity that could harm National Casino, its users or service providers.
Eligibility and legal access
You must be of the minimum legal gambling age that applies in your location and must be legally permitted to use online gambling services. National Casino does not invite anyone to use the site where online gambling is prohibited. It is your responsibility to check the laws that apply to you before registering or playing. Access may be restricted by location, account status, technical controls or legal requirements.
You must not allow another person to use your account. You must also not open or control an account on behalf of another person. National Casino may refuse registration, limit access or close an account where it reasonably believes that a person is underage, located in a restricted jurisdiction, acting for someone else or otherwise unable to meet these terms.
2. Accounts, identity and security
To use some services, you may need to create an account and provide accurate, complete and current information. You must update your details if they change. Information may be checked before or after an account is opened. National Casino may request documents or other information to confirm your identity, age, location, payment method, source of funds or compliance with applicable requirements.
Checks may be required at registration, before processing a transaction, when account activity changes or at any other time considered necessary. A transaction or withdrawal may be delayed while checks are completed. If requested information is not provided, is incomplete or cannot be verified, National Casino may suspend, restrict or close the account in accordance with applicable requirements.
- Keep your username, password and other account credentials confidential.
- Use a strong password and do not reuse it for unrelated services.
- Tell National Casino promptly if you suspect that your account or payment details have been compromised.
- Check account activity and report transactions that you do not recognise.
- Do not permit another person to access or operate your account.
You are responsible for activity carried out through your account until National Casino has been notified of a suspected security issue, unless applicable law provides otherwise. National Casino may temporarily suspend an account to protect you, other users, the site or the integrity of an investigation.
One account and fair use
Unless National Casino expressly allows otherwise, each player may hold only one personal account. Duplicate, linked or misleading accounts may be reviewed and may be closed. Any balance, transaction or promotion connected with an account may be affected where there is evidence of multiple accounts, identity concerns, fraud, collusion, manipulation or a breach of these terms.
You must not use the service for illegal activity, money laundering, fraud, collusion, cheating, chargeback abuse or any attempt to manipulate a game, promotion, payment process or technical feature. National Casino may retain relevant information and take appropriate action where suspicious or prohibited activity is identified.
3. Deposits, gameplay and withdrawals
Deposits must be made using a payment method that you are authorised to use. The name and details associated with a payment method may need to match the verified account information. National Casino may decline or return a deposit where the payment method cannot be verified, is not supported, presents a security concern or does not meet legal or operational requirements.
You should only deposit money that you can afford to lose. Gambling is an entertainment activity and should not be treated as a way to make money, resolve financial difficulties or recover previous losses. You are responsible for checking deposit details before confirming a transaction. Payment providers may apply their own terms, processing procedures or charges.
Games are governed by the rules displayed for the relevant game. You should read those rules before playing, including information about stakes, outcomes, features and any applicable limits. A wager is generally treated as accepted when it is recorded by the system. If a game or transaction is interrupted by a technical issue, National Casino may review the relevant records and resolve the matter in accordance with the game rules, applicable requirements and available evidence.
Withdrawals may be subject to account verification, payment checks, minimum or maximum thresholds, processing requirements and any applicable promotional conditions. Funds may normally be returned through an appropriate verified payment method. National Casino may ask for additional information before releasing funds and may delay or decline a withdrawal where there is a compliance, security, fraud or technical concern.
You remain responsible for reviewing your balance, transactions and game history. If you believe that a balance, wager or transaction is incorrect, you should raise the issue as soon as possible through the available support process. National Casino may correct clear errors, including technical or settlement errors, and may reverse affected transactions where appropriate.
Promotions and bonuses
Any bonus, reward, free play offer or promotion is subject to its own terms. Those terms may include eligibility requirements, time limits, contribution or wagering conditions, game restrictions, account restrictions, withdrawal rules and other limitations. You should read the full conditions before accepting or using an offer.
National Casino may cancel, withdraw or amend a promotion where permitted, including where an offer has been issued in error or where misuse, multiple accounts, fraud or a breach of promotional conditions is suspected. A promotional balance may not be withdrawable until all relevant conditions have been satisfied. Unless the applicable promotion states otherwise, offers are intended for personal use and may not be transferred, sold or combined in an unauthorised manner.
4. Responsible gambling, suspension and liability
National Casino supports a safer approach to gambling. Set personal limits, take regular breaks and avoid playing when affected by alcohol, stress or other factors that may affect your judgement. Gambling should remain optional and enjoyable. If it stops feeling that way, stop playing and use the responsible gambling tools or support information available on the site.
You may be able to request account restrictions, deposit controls, time reminders, breaks or self-exclusion, subject to the features available and the applicable process. A self-exclusion or restriction request should be treated seriously. You must not try to bypass a restriction by opening another account or using another person's account. National Casino may close or restrict accounts where this is necessary to support safer gambling or meet its obligations.
National Casino may suspend, restrict or close an account if you breach these terms, provide inaccurate information, fail verification, use the service unlawfully, create a security risk, engage in prohibited conduct or where continued access is not appropriate. Where required, funds will be handled in accordance with applicable law and any relevant investigation or compliance process.
The website and services are provided subject to availability. National Casino does not guarantee that the site, games, payment services or other features will always be uninterrupted, error-free, secure or available on every device. Maintenance, network failure, third-party outages, cyber incidents, incorrect user information and events outside reasonable control may affect access.
To the extent permitted by law, National Casino is not responsible for loss caused by your failure to protect account credentials, unauthorised use resulting from your actions, problems with your device or internet connection, payment provider issues, or your breach of these terms. Nothing in these terms excludes or limits a right or liability that cannot lawfully be excluded or limited.
Complaints and applicable law
If you have a question or complaint, review the support information provided on the website and follow the available complaints process. Provide enough information for the matter to be identified, including relevant dates, transaction details and a clear description of the issue. National Casino may ask for further information before reviewing the matter.
These terms are intended to operate consistently with applicable Australian laws and regulations. Any dispute or issue will be handled in accordance with the laws and requirements that apply to the relevant service and player. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to apply. These terms, together with the documents referred to in them, form the agreement governing your use of National Casino.
