Contact National Casino

How to get in touch

For assistance, send your message to support@national-casinoau.online. This is the available contact method for player support enquiries. Please use a clear subject line and describe what you need help with. Support requests are generally reviewed in the order they are received, and replies usually arrive within 24 hours, although response times may vary depending on the nature and complexity of the enquiry.

To help us investigate your request faster, include the following where appropriate:

• The email address registered to your account or your account username
• A short, clear description of the issue
• Relevant dates, transaction references or error messages, if available
• Screenshots showing the problem, where relevant
• Any steps you have already taken to try to resolve the issue

Typical reasons to contact support include:

• Account access, profile details and verification questions
• Deposit and withdrawal enquiries
• Questions about applicable bonus terms
• Website, game or payment-related technical problems
• Responsible gambling requests, including help with account restrictions or other available measures

For your security, do not include your password, full payment card details or other sensitive information in an email. We may need to ask for additional information to verify your account before discussing account-specific matters. Please send follow-up messages in the same email thread where possible, as this can help keep the conversation together.

If your request concerns responsible gambling, say so clearly in your message so it can be handled appropriately. National Casino support can explain the available options and next steps. Please contact support@national-casinoau.online whenever you need assistance.