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Betting Rules
These Betting Rules explain the general conditions that apply when using the betting and gaming services available through National Casino. They are intended to help players understand how bets are placed, recorded, settled and reviewed. By opening an account or placing a wager, you agree to follow these rules, the applicable website terms and conditions, and any game-specific rules displayed on the website. If you do not understand a rule, you should review the relevant information before placing a bet.
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1. General betting conditions
National Casino provides online gambling services subject to applicable Australian laws and regulatory requirements. The products, games and betting features available to you may depend on your location, account status, verification checks and other legal or operational requirements. Some services may not be available in every jurisdiction. You are responsible for ensuring that online gambling is lawful where you are located before using the website.
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You must be of the minimum legal gambling age applicable to your location and must provide accurate information when registering and using your account. National Casino may ask you to confirm your identity, age, location or source of funds. You must complete any requested checks before continuing to use particular services or withdrawing funds. An account must be used only by the person to whom it is registered.
- Do not create or use an account on behalf of another person.
- Do not allow another person to access or use your account.
- Keep your username, password and other security details confidential.
- Tell National Casino promptly if you believe your account has been accessed without permission.
- Use only payment methods that belong to you or that you are authorised to use.
- Read the applicable game rules, market information and betting conditions before confirming a wager.
You are responsible for checking the details of a bet before submitting it. This includes the selected game, event, market, outcome, stake, odds or displayed price, and any applicable bet type. A bet is generally treated as accepted only when it has been recorded by the website and a confirmation or bet reference is displayed. A bet that is still pending, rejected or interrupted should not be treated as accepted unless the account history confirms it.
2. Placing, changing and settling bets
Bets must be placed using the betting interface provided on the website. You should review the bet slip carefully before submitting it. Once a wager has been accepted, it normally cannot be changed or cancelled unless the relevant product rules, promotion terms or applicable law allow this. Displayed information may change before a bet is accepted, particularly where prices, event information or game conditions are updated.
A bet may be refused, limited, suspended, cancelled or voided where required by law, where a technical or pricing error has occurred, where an event or game is disrupted, or where the relevant product rules provide for that outcome. National Casino may also review activity where there is a concern about account security, prohibited conduct, fraud, collusion, manipulation or a breach of the website terms. Any action taken will be handled in accordance with the applicable rules and legal obligations.
Sports and event betting
For sports, racing and other event-based markets, settlement is based on the official result or other result source identified in the relevant market rules. The timing of a result may differ from the time an event finishes. Corrections, abandoned events, postponed events, dead heats, non-runners, rule changes and other unusual circumstances may be handled under the specific rules shown for that market. You should read those rules before placing a wager because they take priority over general descriptions.
Casino and instant games
Casino and instant games are settled according to the rules, paytable, game information and outcome generated for the relevant game. The game result recorded by the website is the result used for settlement, subject to any permitted investigation of a technical issue. If a game is interrupted, do not repeat the wager immediately. First check your account history or the game status. A duplicate wager may not be treated as a replacement for an interrupted transaction.
You should keep your bet confirmations and account history for your records. If the result of a bet appears incorrect, contact support through the available website channel and provide the relevant bet reference, date, game or event and a clear explanation of the issue. Reviews may require account verification and information about the transaction.
3. Account balances, payments and withdrawals
Your account balance may include available cash, pending amounts, restricted funds or other categories shown on the website. A displayed balance does not remove the need to complete identity, age, location or payment checks. National Casino may delay, restrict or decline a transaction while checks are being completed or where doing so is required to meet legal, security or responsible gambling obligations.
Deposits and withdrawals must be made through payment methods supported on the website and used in accordance with the method provider’s conditions. You must not use a payment method that is not authorised for your account. Payment processing can be affected by verification requirements, financial institutions, payment providers, technical issues, suspected fraud or other circumstances outside the website’s direct control.
- Check the transaction amount and destination before confirming a payment.
- Do not attempt to deposit funds that you cannot afford to lose.
- Do not use gambling as a way to resolve financial difficulties.
- Review the withdrawal instructions and any verification requests before submitting a withdrawal.
- Report any transaction that you do not recognise as soon as possible.
- Keep your account details and payment information current.
Any applicable fees, minimums, maximums, processing conditions or restrictions will be shown in the relevant account or payment information. These conditions can vary by payment method and may change. You should check the current information before making a deposit or withdrawal. Where an account is closed, suspended or restricted, funds may be subject to review before any permitted balance is dealt with.
4. Fair play, responsible gambling and complaints
National Casino expects all players to use the website fairly and lawfully. You must not interfere with the operation of the website, use software or devices intended to obtain an unfair advantage, exploit an error, submit false information, engage in collusion, manipulate outcomes or attempt to bypass account, location or security controls. Suspected breaches may lead to a bet review, account restriction, cancellation of activity or other action permitted by the applicable terms and law.
Gambling should be an entertainment activity, not a way to earn income or recover losses. Set a budget before you play and never gamble with money needed for essentials. Take regular breaks, avoid playing when upset or under the influence of alcohol or other substances, and consider using available deposit, loss, wagering, time or session controls. If gambling is no longer enjoyable or is affecting your finances, relationships, work or wellbeing, stop and seek support from an appropriate Australian gambling help service.
- Review the game and betting information before placing a wager.
- Decide how much time and money you can afford to spend.
- Use responsible gambling tools where they are available.
- Do not chase losses or increase stakes to try to recover money.
- Request a break, restriction or account closure if you need time away from gambling.
- Seek independent help if you are concerned about your gambling.
If you believe a bet, transaction or account decision has been handled incorrectly, raise the matter through the support channel available on the website. Include enough information for the issue to be identified, but do not send passwords or unnecessary sensitive information. A complaint may be reviewed against the account records, transaction data, game or market rules and relevant legal requirements. The outcome and any further review options will be communicated through the available account or support process.
These Betting Rules should be read with the National Casino Terms and Conditions, Privacy Policy, Responsible Gambling information and any rules displayed for a particular game, event or promotion. If there is an inconsistency, the more specific product rule or applicable legal requirement may apply. National Casino may update these rules from time to time. The current version published on the website applies to future use and future bets unless stated otherwise.
