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Privacy Policy
This Privacy Policy explains how National Casino may collect, use, store and disclose information when you visit the website, create an account, use casino services or contact support. We aim to handle personal information responsibly and transparently. By using the website, you acknowledge that information may be handled as described below, subject to applicable Australian privacy requirements and any other rules that apply to the services.
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Information we may collect
The information collected depends on how you interact with National Casino and which services you use. Some information is provided directly by you, while other information is created or collected automatically when you use the website. We only seek information that is reasonably connected with operating an online casino service, supporting players, meeting obligations and protecting the website.
Review contents
Account and identity information
When you register or manage an account, we may handle details such as your name, date of birth, contact details, login information, account preferences and responsible gaming settings. We may also handle information needed to confirm that an account belongs to the person using it and that the person meets applicable age and eligibility requirements.
Verification information
To help prevent fraud, money laundering, underage gambling and unauthorised account use, we may request identity or address documents and other verification information. This may include copies or details from identity documents, information used for age checks, and records of verification reviews. Verification information is handled for security, compliance and account protection purposes.
Payments and transactions
We may collect and keep records about deposits, withdrawals, wagering activity, account balances, payment methods, transaction dates and transaction outcomes. Payment providers may process payment details under their own privacy terms. We do not generally need to retain complete payment card information where it is processed by an external payment service, although transaction records may still be kept.
Technical and usage information
When you use the website, we may receive technical information such as your internet protocol address, browser type, operating system, device identifiers, approximate location, language settings, pages visited, access times, referring website and information about how you interact with features. We may also collect records relating to login attempts, security events, errors and customer support activity.
Communications
If you contact support, we may keep the contents of your message, attachments, account details used to identify you and our responses. We may also keep records of communications about account access, transactions, complaints, technical issues, responsible gaming and privacy requests.
How we use information
National Casino may use personal information for the purposes for which it was collected and for related purposes that you would reasonably expect. The main reasons for handling information include providing casino services, maintaining a secure account environment and meeting legal or operational responsibilities.
- Creating, administering and securing your player account.
- Processing deposits, withdrawals and other account transactions.
- Confirming identity, age, eligibility and ownership of an account.
- Carrying out verification, anti-fraud, anti-money laundering and security checks.
- Detecting suspicious, unlawful, abusive or unauthorised activity.
- Providing customer support, resolving complaints and responding to enquiries.
- Managing responsible gaming tools, safeguards and communications where relevant.
- Operating, maintaining, testing and improving the website and its features.
- Understanding general website use, performance and technical problems.
- Sending service messages, account notices and other essential communications.
- Sending marketing communications where permitted and where you have provided consent or another lawful basis applies.
- Meeting record-keeping, reporting and other legal obligations.
We may combine information collected from different interactions where this is reasonably necessary for account administration, security, support, compliance or service improvement. Information may also be used to enforce applicable terms, protect players and the website, and establish, exercise or defend legal rights.
Sharing information
Information may be shared with service providers that help operate the website or provide services such as payment processing, identity verification, fraud prevention, technology hosting, communications, customer support, analytics and security. These providers should only receive information needed for their role and may be subject to confidentiality and information security requirements.
Information may also be disclosed where reasonably necessary to comply with a legal requirement, respond to a valid request from an authorised body, protect the rights or safety of a person, investigate suspected wrongdoing, or support a business transfer or restructuring. Where a service provider or recipient handles information outside Australia, appropriate steps may be taken to address privacy and security risks, subject to applicable requirements.
Cookies, security and retention
Cookies and similar technologies
The website may use cookies and similar technologies. Cookies are small files or records placed on your device that can help remember settings, maintain sessions, support security, understand website traffic and improve how pages and features work. Some cookies may be necessary for core account functions, while others may support analytics, preferences or relevant communications.
You can manage or restrict cookies through your browser settings. Blocking or deleting cookies may affect the availability or performance of some website functions, particularly features that require an active login. Browser controls may not remove every type of locally stored information, and you may need to follow the relevant device or browser instructions.
Information security
Reasonable technical, organisational and administrative measures may be used to protect personal information from loss, misuse, unauthorised access, alteration or disclosure. These measures can include access controls, authentication procedures, monitoring, secure communications and staff or provider confidentiality obligations. No website, online transmission or storage system can be guaranteed to be completely secure, so players should use strong passwords, keep login information private and contact support promptly if they suspect unauthorised access.
Retention of information
Information is kept for as long as reasonably necessary for the purposes described in this Policy, including account administration, support, security, dispute handling and legal compliance. If an account is closed, some personal information and transaction or verification records must still be kept for a period required by law. This means that closing an account does not always result in immediate deletion of every record.
When information is no longer required, reasonable steps may be taken to securely delete it, destroy it or make it anonymous, subject to technical, legal and operational requirements.
Your privacy rights and requests
Depending on the circumstances and applicable privacy requirements, you may have rights relating to personal information held about you. These may include requesting access to information, asking for inaccurate or incomplete information to be corrected, requesting deletion of information that no longer needs to be held, and withdrawing consent to marketing communications.
How to exercise your rights
To make a privacy or data request, contact support@national-casinoau.online. Please clearly explain what you are requesting, such as access to your information, correction of a record, deletion of eligible data, or withdrawal of consent to marketing. We may need to verify your identity and account ownership before responding, to protect personal information from unauthorised disclosure.
We aim to respond within a reasonable time. Some requests may be limited or refused where information must be retained, disclosure would affect another person’s privacy, the request is not legally available, or another lawful exception applies. If deletion is not possible because records must be kept, we will generally explain this in our response where appropriate.
Marketing choices
You can withdraw consent to marketing by contacting support@national-casinoau.online. You may also use an unsubscribe option included in a promotional message where one is provided. Withdrawing marketing consent does not usually stop service-related communications, including account, transaction, security, support or responsible gaming messages.
Updates to this Policy
This Privacy Policy may be reviewed and updated from time to time to reflect changes to the website, services, privacy practices or applicable requirements. The updated version will apply from the date it is made available on the website. Players should check this page occasionally for the current information. If a change is significant, additional notice may be provided where appropriate.
If you have questions about this Privacy Policy or how your information is handled, contact support@national-casinoau.online. Please avoid sending unnecessary sensitive information in an initial message and use the account or verification process requested by support when further details are needed.
