Responsible Gaming

National Casino is committed to providing a safer and more enjoyable gambling environment. Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Take time to understand the risks, set limits before you play and only gamble with money you can afford to lose.

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Gamble for entertainment

Gambling involves risk, and there is no guaranteed way to win. Games are designed for entertainment and outcomes are determined by chance or other game features. Previous results do not predict future results, and a losing streak does not mean that a win is due. Avoid gambling with the expectation that you can recover losses, make regular income or improve your financial position.

Review contents

Gamble for entertainment Tools and account controls Recognising when gambling may be a problem Support, safety and your responsibilities

Before you begin, decide how much time and money you are comfortable spending. Treat that amount as the cost of entertainment. Once your budget or time limit has been reached, stop playing. Never borrow money, use essential household funds or sell possessions to continue gambling. Do not use gambling to manage stress, boredom, loneliness or other difficult feelings.

Practical ways to stay in control

Set a deposit, spending or loss limit before playing and keep to it.
Set a session time limit and take regular breaks away from the screen.
Keep track of how much time and money you spend, including losses.
Do not chase losses by increasing your stakes or playing for longer.
Avoid gambling when you are upset, tired, affected by alcohol or using other substances.
Keep gambling separate from money needed for rent, bills, food, education or other essentials.
Consider discussing your limits with someone you trust.
Remember that gambling is not a source of income or a substitute for employment.

Tools and account controls

Account controls can help you make decisions before gambling becomes difficult to manage. Depending on the services available on your account, you may be able to set limits on deposits, spending or losses, take a break from gambling, restrict access to selected products or close your account. These tools work best when they are chosen in advance and used consistently.

If you request a limit, break or account restriction, read the applicable information carefully. Some controls may apply immediately, while others may operate according to the relevant rules and verification requirements. A limit is not a guarantee that gambling will be affordable, so you should continue to monitor your activity and stop playing if gambling is causing concern.

Taking a break or closing your account

You can choose to take a temporary break from gambling or request that your account be closed. If gambling is no longer enjoyable, is affecting your finances or relationships, or is taking more time than planned, closing your account may be an appropriate step. Do not open another account or use another person’s account to avoid a restriction.

Where account closure or self-exclusion options are available, follow the instructions provided through the account or support process. We may need to verify your identity and account details before applying a restriction. Account controls are intended to support safer gambling, but they should be used alongside independent advice where gambling has become difficult to control.

Protecting your account

Use your own account and never allow another person to gamble through it.
Keep passwords and verification information private.
Do not share payment methods or account access with other people.
Tell us if you believe someone else has accessed your account.
Keep children and other people who are not legally permitted to gamble away from gambling services and devices.

Recognising when gambling may be a problem

Problem gambling can affect anyone, regardless of age, income or experience. It may develop gradually, and it is not always easy to recognise. Consider your gambling carefully if you are spending more than planned, thinking about gambling frequently or finding it difficult to stop when you intended to do so.

Possible warning signs

Gambling with money set aside for bills, food or other necessities.
Increasing your bets or spending more time playing to achieve the same excitement.
Chasing losses or gambling to try to win back money already lost.
Feeling restless, anxious, irritable or low when trying to stop.
Hiding or minimising how much you gamble from family, friends or others.
Borrowing money, selling belongings or using credit to gamble.
Missing work, study, family commitments or social activities because of gambling.
Arguing with people close to you about gambling or its financial effects.
Feeling regret after gambling but continuing to repeat the same behaviour.
Using gambling as a way to escape personal, emotional or financial problems.

If any of these signs apply to you, consider stopping gambling and seeking support. You do not need to wait until a serious problem develops. Speaking with a trusted person, financial counsellor, health professional or gambling support service can help you understand your options and create a practical plan.

If you are concerned about someone else, approach them calmly and without blame. Explain what you have noticed, listen to their concerns and encourage them to seek independent help. Avoid lending money to cover gambling losses or taking responsibility for managing their gambling without professional guidance.

Support, safety and your responsibilities

Independent help is available to people affected by gambling, including family members and friends. You can seek confidential information, counselling, financial guidance and practical support through gambling help services, health professionals and community organisations in Australia. If you are unsure where to begin, search for an Australian gambling support service in your state or territory, or speak with your doctor or another qualified professional.

If gambling is causing immediate financial, emotional or personal danger, stop gambling and seek urgent assistance from an appropriate emergency or crisis service. If you feel at risk of harming yourself or another person, contact emergency services or a crisis support organisation without delay.

Age and legal requirements

Gambling is restricted to people who meet the applicable legal age and eligibility requirements. Do not gamble if you are under the legal age, prohibited from gambling or located in a place where the service is not permitted. We may request information to verify identity, age, location or other account details. Providing accurate information is your responsibility.

Our approach

National Casino supports responsible gambling practices and aims to provide clear information about safer gambling tools and account controls. We may monitor account activity for signs that gambling could be causing harm and may contact customers about available support or restrictions where appropriate. Any action taken will be handled in accordance with applicable requirements, account terms and privacy obligations.

Responsible gambling is a shared responsibility. We provide information and tools, but you remain responsible for deciding whether to gamble and for staying within your personal limits. Gambling should remain affordable, occasional and enjoyable. If it stops being any of these things, take a break, restrict your account or close it, and seek independent support.